SHIPPING POLICY

Below you will find the average delivery time for all our packages:

  • Once an order is placed, we take 1–3 working days to process the order. During the week, this usually takes one working day, but if you place your order on a Friday evening or over the weekend, it may take a little longer.
  • Once your order has been processed, it will be dispatched, and delivery takes an average of 8–12 working days.

We strive to make the ordering and delivery process as straightforward as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an Order

The ordering process at RILEY LONDON is as simple as possible. Start by visiting the product page and adding the product you want to your shopping cart. To do this, click the black "Add to Cart" button.

It is important to ensure that you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" button. On the information page, you will need to enter the correct address details. Make sure that all the information is accurate. Once the information is correctly filled in, you can click the "Continue to Shipping" button.

On the "Shipping" page, you will have the opportunity to review the address details you have entered. Additionally, all shipments are sent free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" button.

In the payment options, you can choose from a variety of payment methods. At riley-london.com, all payment options are SSL-encrypted, ensuring a secure payment environment:

  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • PayPal account

Once you have selected the appropriate payment method, click on the "Complete Order" button. You will then be redirected to your chosen payment method. Follow the instructions on this page to finalise your order. In the unlikely event of any problems with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All of our products are delivered to your door completely free of charge. There is no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then, naturally, you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

To keep our product prices fair, we collect parcels in large quantities and ship them all at once once we reach the minimum shipment quantity. We appreciate your understanding and support as we aim to create a better and healthier world.

Please note: Like many other online shops, we are currently experiencing high demand, and there may be delays. Please bear this in mind when placing your order. We will do our utmost to ship your order as promptly as possible.

To ensure your order is dispatched today, please contact us by email. Our service team will be happy to assist you with the best solution.